Return & Refund Policy

At éleva, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery.

If you’re not happy with your product for any reason, you may request a return or refund within 30 days.

Eligibility for Returns

To be eligible for a return:

  • The request must be made within 30 days of delivery

  • The product must be unused or lightly used

  • The item must be returned in its original packaging

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact our support team at:

📧 help.eleva@gmail.com

Include:

  • Your order number

  • A brief reason for the return

Our team will provide return instructions within 1–2 business days.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are typically processed within 5–10 business days

Please note that original shipping costs are non-refundable, unless the return is due to an error on our part.

Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

If the return is due to a damaged or incorrect item, please contact us and we’ll take care of it.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the issue.
We’ll arrange a replacement or refund as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Final sale or promotional items (if marked as such)

Questions?

If you have any questions about returns or refunds, feel free to reach out to our support team. We’re always happy to help.