Shipping
Shipping Policy
We aim to process and ship all orders as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
Please note that processing times may be slightly longer during peak periods or promotional events.
Shipping Times
United States (Domestic Shipping):
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Standard Shipping: 7–12 business days
Delivery times are estimates and may vary based on location, carrier delays, or unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any applicable shipping promotions or free shipping offers will be clearly displayed at checkout.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number so you can follow your delivery in real time.
If you do not receive tracking information within 48 hours of placing your order, please contact our support team.
Incorrect Address & Delivery Issues
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If a package is returned to us because of an address issue, reshipping fees may apply.
Lost or Delayed Packages
If your order appears delayed or lost, please contact us at help.eleva@gmail.com
(replace if needed).
We’ll do our best to assist you and work with the carrier to resolve the issue.
International Shipping
At this time, we primarily ship within the United States.
International shipping availability will be clearly stated at checkout if offered.
Questions?
If you have any questions about shipping, feel free to reach out to our support team. We’re always happy to help.